Privacy Policy
PRIVACY POLICY
Victus Elite Consilium Group (VECG)
Effective Date: November 28, 2025
This Privacy Policy explains how Victus Elite Consilium Group (“VECG,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information when individuals access our website, enroll in our educational training programs, use our AI-supported tools, participate in coaching or training sessions, or otherwise interact with our services. By using any VECG service or submitting information to us, you agree to the terms of this Privacy Policy.
1.1 Legal Identity
Victus Elite Consilium Group is an education-only training organization that provides instructional programs designed to help U.S. military veterans learn how to independently understand, organize, and manage the VA disability claims process. VECG does not provide legal, medical, financial, or professional representation services.
1.2 Business Address
The official business address for all privacy-related inquiries is: 16133 Ventura Blvd, Encino, California 91436.
1.3 Privacy Contact Email
All questions, concerns, and requests regarding personal information, data rights, or privacy practices must be sent to: info@vecgllc.com
1.4 Scope of This Policy
This Privacy Policy applies to all information collected through our website, online forms, AI- supported systems, educational materials, client dashboards, communication tools, and any other platforms or technologies operated by VECG.
2.1 Overview of Data Collection
VECG collects personal information only to the extent necessary to provide educational training services, operate our AI-supported tools, manage user accounts, process payments, and maintain secure access to our platform. All information is collected lawfully, transparently, and in accordance with applicable privacy standards.
2.2 Personal Identification Information
When you enroll in a training program, create an account, or communicate with VECG, we may collect personal details such as your full name, email address, phone number, mailing address, and other identifying information needed to verify your account and provide services.
2.3 Service-Related Information
To deliver individualized educational guidance, we may collect information related to your military service history, service dates, branch, disability details, medical background, and any documentation you voluntarily upload into our system. This information is used only to tailor your educational experience.
2.4 Uploaded Records and Files
Clients may upload documents related to their VA disability learning process, including service treatment records, medical reports, statements, templates, worksheets, or similar materials. These files are stored securely and accessed only for training and educational purposes.
2.5 Payment and Billing Information
When enrolling in a program or subscribing to memberships, we may collect limited billing information such as payment method details, card data processed through third-party providers, and transaction history. VECG does not store full financial data on its own servers; all payment information is handled through secure third-party processors.
2.6 Website, Cookies, and Analytics Data
When accessing our website or online tools, we automatically receive certain technical information, including IP address, device identifiers, browser type, session activity, and analytics data derived from cookies or similar technologies. This information helps us improve system performance, user experience, and platform functionality.
2.7 Communications and Interaction Data
We may collect information contained in emails, forms, inquiries, feedback submissions, coaching interactions, or AI-assisted communications. This information allows us to respond to questions, schedule sessions, improve training quality, and maintain secure records of client interactions.
2.8 Optional Information Provided by the Client
Any additional information voluntarily shared with VECG—whether through forms, uploads, coaching sessions, or requests—is processed solely for the purpose of fulfilling the educational services for which the client enrolled.
3.1 Direct Collection Through Online Forms
VECG collects information that clients provide directly through online intake forms, onboarding questionnaires, AI-powered assessment tools, contact forms, and educational program registration pages. These forms allow us to gather details necessary to deliver training services and maintain accurate records.
3.2 Information Collected During Enrollment and Payment
When a client enrolls in a training program or subscribes to a membership, information is collected during the checkout process, including personal information and payment-related data. All financial information is processed through trusted third-party providers, and VECG receives only the details required to confirm payment and maintain account status.
3.3 Information Provided During Training and Coaching Interactions
Information may be collected through participation in coaching sessions, training modules, consultations, or interactions with VECG representatives. This may include documents shared during sessions, relevant military or personal background information, and any insights offered for educational purposes.
3.4 Data Collected Through File Uploads
Clients may upload service treatment records, medical summaries, worksheets, templates, or other documentation. These files are stored securely in our system and used exclusively to support individualized educational training.
3.5 Automated Website and Platform Collection
When accessing the VECG website or client portal, certain technical data is automatically collected, such as device identifiers, IP addresses, browser details, pages visited, and time spent on the platform. This information is obtained through cookies, analytics tools, and other standard tracking technologies to help improve functionality and user experience.
3.6 Communications and Correspondence
We collect information from emails, text messages, support inquiries, and any communication sent to VECG. This includes the content of your message, metadata, and records needed to maintain accurate customer service history.
3.7 Data Received from Integrated Third-Party Tools
VECG uses third-party systems for scheduling, communication, analytics, AI processing, and secure data storage. When you interact with these tools, certain information is automatically gathered and transmitted to VECG as part of providing our services. These tools operate under their own privacy and security standards.
4.1 Delivery of Educational Services
VECG uses personal information to enroll clients in training programs, provide access to instructional modules, deliver personalized educational guidance, and support the learning process. Information is processed solely to help clients navigate the curriculum and understand how to manage their own VA disability claims.
4.2 Communication and Support
Client information is used to communicate updates, respond to inquiries, schedule coaching sessions, send reminders, and deliver important notices regarding program progress. Communication may be conducted through email, SMS, or other approved channels.
4.3 Platform Improvement and AI Functionality
Information may be used to evaluate and improve the performance of our website, educational materials, and AI-supported tools. Aggregate, non-identifiable data may be analyzed to enhance training quality, increase accuracy, and refine educational resources.
4.4 Payment Processing and Account Management
Information provided during enrollment or checkout is used to verify payments, maintain account status, manage billing cycles, and ensure access to program materials. All financial processing is handled securely through third-party payment processors.
4.5 Internal Administration and Recordkeeping
VECG uses personal information to maintain accurate internal records, verify participation, document coaching interactions, and ensure compliance with company policies and applicable laws. This includes administrative functions essential to operating the educational training program.
4.6 Security, Protection, and Compliance
Information may be processed to protect the integrity of our systems, prevent fraud, detect unauthorized access, enforce our Terms of Service, and respond to legitimate legal requests. Personal information may also be used to comply with regulatory obligations or safeguard the rights and safety of VECG, our staff, and our clients.
4.7 Educational Outreach and Program Updates
Information may be used to send educational content, program updates, newly added modules, or relevant information that supports the client’s ongoing learning. Clients may opt out of non- essential communications at any time.
5.1 Sharing with Service Providers
VECG may share personal information with trusted third-party service providers who assist in delivering the educational program. These include payment processors, cloud-storage providers, scheduling platforms, email communication systems, AI-technology services, website hosts, and analytics providers. Such service providers are permitted to process information only as necessary to perform their functions on our behalf and are bound by confidentiality and data-protection obligations.
5.2 Sharing for Legal Compliance and Protection
VECG may disclose personal information if required to comply with applicable law, a subpoena, court order, government request, or regulatory obligation. Information may also be disclosed when necessary to enforce our Terms of Service, investigate potential violations, protect the rights and safety of VECG, or prevent fraud, security breaches, or unauthorized system access.
5.3 Sharing for Business Operations
In the event of a business transaction involving VECG—such as a merger, acquisition, organizational restructuring, or transfer of assets—personal information may be shared with successors or acquiring entities. Any such recipient will continue to be bound by this Privacy Policy or a substantially similar policy that offers comparable protections.
5.4 No Sale of Personal Information
VECG does not sell, trade, rent, or otherwise exchange personal information for monetary or commercial benefit. Any sharing of data is strictly limited to the purposes described in this Privacy Policy and is never for advertising or data-broker purposes.
5.5 Sharing with Client Consent
VECG may share information when a client gives explicit written consent to do so. Consent may be provided for specific purposes, including coordination with third-party systems or participation in optional educational features. Consent may be withdrawn at any time by contacting us directly.
6.1 Retention of Personal Information
VECG retains personal information for as long as reasonably necessary to fulfill the educational purposes for which it was collected, to maintain active training accounts, and to comply with applicable legal, financial, and operational requirements. Retention periods may vary depending on the nature of the information, the type of program enrollment, and the duration of the Client’s participation in VECG services.
6.2 Retention of Uploaded Documents and Records
Documents uploaded by Clients—including service records, medical information, worksheets, templates, and educational materials—remain stored securely in VECG’s cloud-based systems for the duration of the Client’s active program membership. Upon graduation or termination of services, such documents may continue to be retained for administrative, security, or operational reasons unless the Client specifically requests deletion.
6.3 Retention for Legal and Compliance Purposes
Certain categories of information may be retained for extended periods to comply with legal obligations, tax requirements, dispute resolution needs, fraud-prevention measures, or regulatory compliance. Such retention may continue for several years as required by law or business necessity, even after an account has been closed.
6.4 Requests for Deletion
Clients may request deletion of their personal information at any time by contacting VECG at the designated privacy email. Upon receipt of a verified request, VECG will delete the information unless retention is required by law or is necessary to protect VECG’s legitimate interests, such as recordkeeping, contractual enforcement, or prevention of misuse of educational materials.
6.5 Effect of Account Closure
When a Client completes the educational program or terminates their account, VECG may deactivate access immediately while continuing to retain necessary records in accordance with this Policy. Following closure, all remaining data will be securely stored until it is either lawfully deleted or anonymized.
7.1 Commitment to Safeguarding Information
VECG is committed to protecting the confidentiality, integrity, and security of all personal information entrusted to us. We maintain administrative, technical, and physical safeguards designed to prevent unauthorized access, misuse, disclosure, alteration, or destruction of Client information.
7.2 Technical and Organizational Measures
VECG utilizes secure, encrypted cloud-based systems for the storage and transmission of personal data. Access to all client files, documents, and training records is restricted to authorized personnel who require such access to perform their duties. Security controls include encrypted communication channels, password-protected systems, audit logs, and monitoring practices intended to detect and mitigate security risks.
7.3 Limitation of Access
Only VECG staff, contractors, and authorized agents who have a legitimate operational need may access personal information. All personnel are required to maintain confidentiality and adhere to strict data-handling protocols. Access permissions are regularly reviewed and revoked when no longer needed.
7.4 No Absolute Security Guarantee
While VECG employs commercially reasonable security measures consistent with industry standards, no method of electronic transmission or storage is completely secure. Therefore, VECG cannot guarantee absolute protection against all potential security threats, cyber- attacks, or system vulnerabilities. Clients acknowledge that they share information at their own risk and agree to notify VECG immediately if they suspect unauthorized access to their account or records.
7.5 Client Responsibilities for Security
Clients are responsible for maintaining the security of their own login credentials, devices, and internet connections. Clients should take reasonable precautions to safeguard their accounts, including using strong passwords, enabling device security features, and refraining from sharing account access with others. Any suspected compromise of credentials must be reported to VECG promptly.
8.1 Services Intended for Adults Only
VECG provides educational training programs designed exclusively for adults, specifically
U.S. military veterans and other eligible individuals. Our services are not intended for, directed toward, or suitable for children under the age of eighteen (18).
8.2 No Knowing Collection of Children’s Data
VECG does not knowingly collect, store, or process personal information from anyone under eighteen (18) years old. If we become aware that personal information has been collected from a minor without verifiable parental consent, VECG will promptly delete such information from our systems.
8.3 Client Responsibility Regarding Minors
Clients agree that they will not permit minors to use or access VECG’s educational programs, coaching services, AI features, dashboards, or any other components of the platform. Any account determined to be created or used by an individual under the age of eighteen may be suspended or terminated at VECG’s discretion.
8.4 Reporting Concerns
Any individual who believes that a minor has provided personal information to VECG should notify us immediately at the designated contact email so appropriate action can be taken consistent with this Policy.
9.1 Right to Access Your Information
Clients have the right to request access to the personal information VECG holds about them. Upon receiving a verified request, VECG will provide a summary of the categories of information collected and, where applicable, copies of specific data maintained in our systems unless restricted by law or security considerations.
9.2 Right to Correct or Update Information
Clients may request correction or updating of inaccurate, incomplete, or outdated personal information. VECG will take reasonable steps to correct such information promptly to ensure that our records remain accurate and reliable for proper educational program administration.
9.3 Right to Request Deletion
Clients may request deletion of their personal information at any time. Upon receiving a verified deletion request, VECG will delete the information unless retention is required for legal compliance, operational needs, fraud prevention, dispute resolution, or enforcement of contractual obligations.
9.4 Right to Restrict or Limit Certain Processing
Clients may request limitations on the use of their information, such as opting out of optional communications, non-essential data processing, or specific program features. VECG will honor such requests unless processing is required for core service functions, security protocols, or compliance.
9.5 Right to Withdraw Consent
When VECG relies on consent as the legal basis for processing personal information, Clients may withdraw that consent at any time. Withdrawal will not affect prior processing conducted before the withdrawal, but may limit access to certain educational tools, AI features, or personalized training functions.
9.6 Exercising Your Rights
Clients may exercise any of the above rights by submitting a written request to VECG at the designated email address listed in Section 12. VECG may require reasonable verification of identity before fulfilling requests to protect client privacy and prevent unauthorized access.
9.7 No Discrimination for Exercising Rights
VECG will not deny services, impose penalties, or provide a lower level of educational support solely because a Client exercised their privacy rights. However, certain features or tools may become unavailable if requested restrictions prevent VECG from delivering essential components of the training program.
10.1 Services Intended for U.S. Users Only
VECG provides educational programs and training services designed exclusively for individuals located within the United States. Our curriculum, materials, communications, and data processes are developed for U.S. military veterans and are not intended for access or use by individuals residing outside the United States.
10.2 Data Processing in the United States
All personal information collected by VECG is stored, accessed, and processed within the United States. Clients who access the VECG platform from outside the United States acknowledge that their information will be transferred to, stored in, and processed in U.S. jurisdictions, which may have different data protection laws than those in their home country.
10.3 No Guarantee of Compliance with Foreign Privacy Laws
Because VECG operates solely within the United States and supports U.S. veterans, we do not represent that our privacy practices meet the requirements of any non-U.S. data protection laws or international regulations. Individuals located outside the United States who choose to interact with our services do so at their own discretion and risk.
10.4 Restrictions on International Access and Use
VECG reserves the right to restrict or deny access to users located outside the United States if such access would conflict with VECG’s operational policies, legal obligations, or the intended scope of the training program.
11.1 Right to Modify the Policy
VECG reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or operational needs. Any modifications will be made in accordance with applicable laws and will be effective as described in this Section.
11.2 Notice of Material Changes
If VECG makes significant changes to how personal information is collected, used, or shared, we will provide notice by updating the “Last Updated” date at the top of this Policy and, when appropriate, by sending an email notification or displaying a notice on our website or client dashboard. Continued use of our services after such notice constitutes acceptance of the revised Policy.
11.3 Continued Use as Acceptance
Clients acknowledge and agree that their continued access to or use of VECG’s educational programs following the posting of an updated Privacy Policy indicates their acceptance of all changes. Clients who do not agree with any modifications must discontinue use of the services and may contact VECG to exercise their privacy rights as described in Section 9.
12.1 How to Contact VECG
Clients may contact VECG regarding questions, concerns, or requests related to this Privacy Policy or any aspect of our data practices. All privacy-related communications should be directed to the designated email address listed below.
12.2 Official Contact Details
Victus Elite Consilium Group (VECG) 16133 Ventura Blvd
Encino, CA 91436
Email: info@vecgllc.com
12.3 Response Time
VECG will make reasonable efforts to respond to all verified privacy requests and inquiries within a commercially appropriate time frame, typically within thirty (30) days, unless circumstances require additional time for verification or processing.
